We are accountable on following the strict SLA standards set in the legal contract between Laksh Systems and our clients. We are consistently making our mark in achieving the expectations for all our clients. Detailed areas where we are currently serving our SLA(s),

• Availability (99.99% uptime on the entire infrastructure)
• Performance (maximum response times based on the business requirement)
• Security / privacy of the data (encrypting/routing/logging all the network data)
• Disaster Recovery expectations (Minimal RTO and RPO)
• Location of the data (s3/ebs/snapshots/snowball – business requirement)
• Access to the data (best access point based on the dataflow)
• Portability of the data (industry best practices followed)
• Process to identify problems and resolution expectations (industry best practices followed)
• Change Management process (updates or new services)
• Dispute mediation process (escalation process, consequences)
• Exit Strategy with expectations on the provider to ensure smooth transition

We follow market leading service level agreements (SLAs) and reliable support that is backed up by a 99.999% network and server uptime guarantee. Our consistent and predictable SLAs enable you to build new revenue-generating products and services faster.